We represent mortgage lenders enforcing delinquent mortgage loans throughout Indiana, Illinois, and Kentucky.
We strive to deliver efficient results through the combination of experienced attorneys and non-attorney account representatives working in tandem on your accounts.
We help fight lowball values the debtor tries to give you for the vehicles, personal property, real estate, or other items you financed for them.
Our success in collections has been based on the following core values:
At BB&A, you will never have to navigate through an automated telephone system. When you call, you will be greeted by one of our friendly receptionists, and directed to one of our collection specialists or attorneys that are available during all business hours to handle specific inquiries related to client accounts. In the unlikely event you must leave a voicemail, your call will always be returned within 24 hours.
In collections, time is always our biggest enemy. For that reason, within 48 hours of referral, a demand letter is generated and sent to the debtor. From the time of referral to the point federal law allows litigation to be initiated, our collection team conducts a telephone campaign, includes calls during evening and weekend hours, to obtain favorable payment and settlement arrangements for our clients.
Our reputation as a reliable and responsible law firm is a product of respecting all persons involved in the legal process, whether a debtor, client, or a member of the judicial system. We are committed on a daily basis to treat others as we would want to be treated, recognizing one error in judgment can tarnish a solid reputation built over several years.
In a time which creditors are often scrutinized in the public forum, it is more important than ever to adhere to the laws governing our practice, in particular the Fair Debt Collections Practices Act (FDCPA). Every document that leaves our office is reviewed and signed by one of our attorneys. Our partners hold semi-annual courses on the FDCPA for all of our staff, and regularly lead seminars for continuing legal education in the area of FDCPA and collections law for other attorneys.
In a fast paced environment, we understand that information must be available to our clients in real time. We provide a specialized Electronic Data Interchange (EDI) interface to our clients, allowing access to any account with the simple click of a mouse to observe case status and progress. Additionally, we provide our clients a monthly detailed account summary of all cases referred and their status.
Ultimately, our rate of recovery is the most identifiable indicator of our productivity. We work hard to isolate cases that can be settled quickly. For more difficult cases, we use our experience and expertise to find assets via employment verification, BMV searches, skip tracing for contact and work information, credit bureaus, and working with local sheriffs. We also maintain a system that allows us to immediately identify broken promises and pursue these cases accordingly